The first mistake is to manage everything from the phone, through messages and calls. It works when you have two cars. When you get to five or ten, it becomes a nightmare. Reservations overlap, you forget details, you waste time on manual confirmations.
The second mistake is to postpone digitalization until they feel they have enough customers. But it's precisely the lack of an online system that keeps customers away.
The third, and perhaps the most expensive, is to build everything from scratch when there are ready-made, tested solutions and much cheaper than a custom project.
A centralized admin panel with reservations, spot contracts and invoices, it's not a luxury. It's what separates a growing business from a stagnant one.
